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Calls To Action

By Walker L. Percy


On a website, the call to action (CTA) is a crucial conversion process aspect. What this does is engages the consumer who is looking at a specific part of the site, and nudges them towards buying your service or product. Having effective calls to action can increase your conversion rate.

What is a description of a website call to action?

There is a lot of things that a call to action can do, including increasing site traffic and sales, finding new team members to join, click your ads, follow you on social networks, or to subscribe to your company newsletter.

It helps to guide your page visitor toward the next level in your conversion process, and it is one of a few things, a link, form, or banner. So, for instance, if a searcher lands on your website for the first time, you might offer them something with a very low barrier to obtain, such as a downloadable ebook or whitepaper. For returning visitors, offering them product specs or another promotional enticement will get them to give you some more personal info to receive it, this is for those who have already gotten their "top of the funnel" rewards.

The offer must be something that the consumer is actually interested in. You could offer a discount, give a free trial, bundle items into a package, or give guarantees or successful stories. Knowing your clientele is important in designing an effective call to action, so be sure to do some research into what they would be interested in. The why may be initially mentioned or alluded to in the advert or article copy to get the audience ready for it. Your potential buyer should see this offer as something they are interested in, and find valuable.

The call to action has to be in harmony with content provided in it. Depending on what content the visitor is looking at, you can offer a subscription to a casual browser on the homepage, or a more intensive demonstration if they are more advanced in their search queries. And the call to action should visually stand out from the surrounding copy. Arrows or other graphics are beneficial, and an interesting font such as one that looks like handwriting is effective. However, ensure your calls to action fit with the color palate and overall look of your brand and surrounding content. This should entice the page visitor to look at the area, but not to distract and aggravate them. Your site has it's own style, be sure the navigation of the CTA matches this.

You have a very limited amount of time to capture a person's attention. You want to keep your call to action short, while still providing enough information about your offer. People are generally in a hurry and may ignore your offer if it will take them too long to read or act upon.

When a form needs to be completed, use this same thinking. Use short and fast forms for things like email or newsletter subscriptions. Request only the data that you require. People are less likely to fill out a long, complicated form. It's tedious work filling out forms, and the goal is to get a customer, not make them annoyed. This should be as easy as possible for the consumer, and that will make the outcome more favorable for your business. Fast and easy is what the customer wants the process to be like, and if it is this way, your conversion rate will increase by a large margin.




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